Pipe Ceramica Heather Grey/Blue

Return Window
Customers may request a return within 7 days of receiving their order. All return requests must be submitted online via your customer account.

Eligibility Requirements

• All merchandise must be new, unopened, with original packaging and tags intact
• Opened, used, or damaged products are not eligible for return
  

How to Request a Return

1. Log into your customer account
2. Locate your order and select the item(s) to return
3. Submit your return request within 7 days of delivery
4. Once approved, you will receive a prepaid return shipping label via email
   

Return Shipping Fee

• A flat $9.00 will be deducted from your refund per shipment
• Use the provided return label; returns without it may not be accepted
  

Refunds

• Refunds are processed to the original payment method once the returned merchandise is inspected
• Allow up to 7 business days for processing
  

Exceptions & Additional Info

• Final sale items are not eligible for return
• For questions, contact our customer service team

We accept returns within 30 days of purchase. Items must be in original condition with tags attached.

To start a return:

• Contact our customer service team
• Package items securely
• Use the prepaid return label