Privacy policy

Overview

Morneault's Stackpole Moore Tryon ("we," "us," or "our") operates the website stackpolemooretryon.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Site.

Information You Provide

  • Contact & Account Information: Name, email address, mailing address, phone number, and any other information you submit when creating an account, placing an order, or contacting us for personal styling services.

  • Purchase & Payment Information: Billing and shipping address, payment method details (processed securely through our third-party payment processor — we do not store full credit card numbers), and order history.

  • Personal Styling Requests: Preferences, sizes, and any style details you share with our team when requesting personal styling consultations.

  • Communications: Emails, messages, or other communications you send us directly.

Information Collected Automatically

When you visit our Site, we and our third-party partners may automatically collect:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Site.

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your browser, remember preferences, analyze traffic, and deliver relevant content. You may control cookie settings through your browser preferences; however, disabling certain cookies may affect Site functionality.

  • Transaction Data: Items viewed, added to cart, and purchased.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process transactions, arrange shipping, handle returns, and provide order confirmations and updates.

  • Customer Service: To respond to inquiries, schedule personal styling appointments, and resolve issues.

  • Marketing Communications: To send you promotional emails, new arrival announcements, event invitations, and special offers — but only if you have opted in or are an existing customer. You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email.

  • Site Improvement: To analyze usage trends, troubleshoot technical issues, and improve our website and the shopping experience.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our terms of sale.

  • Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activity.

Sharing of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We share data with trusted vendors who assist us in operating our Site, processing payments, fulfilling orders, and sending marketing communications (e.g., Shopify for e-commerce, shipping carriers, email marketing platforms). These providers are contractually obligated to protect your data and use it only for the services they provide to us.

  • Business Transfers: If we are acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our business, our customers, or others.

Cookies and Tracking

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Types of cookies we use include:

Cookie Type Purpose
Essential Cookies Required for core Site functionality (e.g., shopping cart, checkout)
Analytics Cookies Help us understand how visitors interact with the Site (e.g., Google Analytics)
Marketing Cookies Used to deliver relevant ads and track campaign effectiveness
Preference Cookies Remember your settings and preferences across visits

You can manage or disable cookies in your browser settings. Opting out of analytics or marketing cookies will not affect your ability to shop on our Site.

Email Marketing

If you subscribe to our email list or make a purchase, you may receive marketing communications from us. Every marketing email includes an easy opt-out (unsubscribe) link. If you unsubscribe, you will be removed from marketing lists within 10 business days. You may still receive transactional emails (e.g., order confirmations, shipping notifications) even after unsubscribing from marketing.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. Order and transaction records are typically retained for a minimum of 7 years to comply with applicable tax and commercial laws. You may request deletion of your data at any time (see "Your Rights" below), subject to these legal retention requirements.

Your Rights

Depending on your state or country of residence, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information, subject to legal obligations.

  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

  • Portability: Request your data in a portable, machine-readable format.

  • Non-Discrimination: We will not discriminate against you for exercising any of these rights.

Connecticut Residents

As a Connecticut-based business, we comply with the Connecticut Data Privacy Act (CTDPA). Connecticut residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of the sale of personal data or targeted advertising. To exercise these rights, please contact us using the information below.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). You have the right to know what personal information is collected, sold, or disclosed, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To submit a request, contact us at the information below. We will respond within 45 days.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our Site is hosted on Shopify, which maintains industry-standard security practices including SSL/TLS encryption for all data transmitted through the Site. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites (e.g., brand pages, social media). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Morneault's Stackpole Moore Tryon
257 Asylum St. Hartford, CT 06103

Email: jody@stackpolemooretryon.com
Phone: 860-522-0181